As a small business owner, you need to understand how to best position your company online so that you are effectively reaching your target audience. If you're not sure about how to optimize your online content and your brand identity to help you expand your customer base, you should consider retaining the services of a digital marketing service specialist who can help you refine your search engine optimization, or SEO. Here's a look at some of the reasons why you should be working with someone who specializes in SEO to grow your business. [Read More]

If you've browsed through the employment opportunities and stumbled upon a plethora of telemarketing jobs, you might be thinking about giving it a whirl. The pay can be lucrative for many individuals, and the hours can be very flexible. But if it's something you've never done before, you might wonder if it's a good fit for you. While these aren't all encompassing, here are five traits of a good telemarketer. [Read More]

A content management system (or CMS) can help your business create, publish and organize information. You can also use a CMS to align content between internal websites and knowledge management tools, streamlining the way you share information with your employees and your customers. Learn more about the benefits of a content management system, and how these tools' features can boost productivity in your contact center. Cuts the time it takes to make content updates [Read More]